Privacy Policy
Jacksonville Boat Charters (“Jacksonville Boat Charters,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. Jacksonville Boat Charters is a registered fictitious name of Fourth Party Affiliates LLC, a Florida limited liability company.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit boatchartersjacksonville.com and use our services, including our online booking system and our SMS text messaging program.
In plain language: this Privacy Policy explains what we collect when you book or contact us, how we use it, and the choices you have. We do not sell, rent, or trade your personal information or your phone number, text messages are always optional, and you can reply STOP at any time. The numbered sections below are the full Privacy Policy.
1. Information We Collect
For the purposes of this Privacy Policy, we collect personal information that you voluntarily provide to us when you:
- Submit our website contact form
- Complete a reservation through our online booking system
- Contact us by phone or email
- Request a booking link or charter information
- Give consent to receive SMS text messages
The personal information we collect may include:
- Full name
- Email address
- Mobile phone number
- Reservation details, including date, time, and departure location
- Charter preferences and number of guests
- Payment information, which is processed securely by our payment processor and is not stored on our servers
We also automatically collect limited technical information, including IP address, browser type, device information, and website usage data collected through cookies.
2. How We Use Your Information
As described in this Privacy Policy, we use your information to:
- Process and manage your reservation
- Respond to your inquiries and provide customer support
- Send booking confirmations, reservation reminders, and captain or departure updates
- Send weather and safety notices related to your charter
- Send booking links that you have requested
- Send promotional offers, but only to customers who have separately and expressly opted in to marketing messages
- Improve our website and customer experience
- Comply with our legal obligations
3. SMS Text Messaging Program
Jacksonville Boat Charters operates two separate SMS text messaging programs. You may choose to join one, both, or neither. Consent to each program is collected separately and is always optional.
Program A — Customer Care and Booking Updates (Non-Marketing)
If you consent to this program, Jacksonville Boat Charters may send you text messages about:
- Booking confirmations and reservation reminders
- Captain, departure time, and dock location updates
- Weather and safety notices affecting your charter
- Booking links you have requested
- Two-way replies to your customer support questions
Message frequency: Message frequency varies based on your booking activity and support requests.
Program B — Promotions and Offers (Marketing)
If you separately consent to this program, Jacksonville Boat Charters may send you text messages about:
- Seasonal charter offers and discounts
- Charter availability and open dates
- News about our fleet and departure locations
Message frequency: Message frequency varies. You can expect approximately 2 to 4 marketing messages per month.
How You Give Consent
We send SMS text messages only to individuals who have given express written consent. We never send text messages to purchased, rented, or borrowed contact lists. Consent is never implied by simply providing a phone number or submitting a form.
You may give consent by:
- Manually checking the optional SMS consent box during online booking checkout.
Each consent box states the name of our business, the type of messages you will receive, the message frequency, that message and data rates may apply, and how to get help or opt out.
How to Opt Out
You may opt out of receiving SMS text messages at any time by replying STOP to any message you receive from us.
You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, we will send one confirmation message and you will receive no further text messages from that program unless you provide new consent.
How to Get Help
Reply HELP to any message, call us at (904) 595-9196, or email [email protected].
Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and wireless plan. Jacksonville Boat Charters does not charge you for these messages. Carriers are not liable for delayed or undelivered messages.
Consent Is Not a Condition of Purchase
Your consent to receive SMS text messages is not a condition of purchasing any product or service from Jacksonville Boat Charters. You can book a charter without ever agreeing to receive text messages.
4. Mobile Information and Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing with subcontractors that perform support services on our behalf, such as customer service and message delivery, is permitted solely for the purpose of delivering the messages you have requested.
5. Service Providers
We do not sell, rent, or trade your personal information or your mobile phone number.
We use a small number of vendors that operate strictly on our behalf and under contract in order to run our business, including our reservation and booking platform, our payment processor, and our SMS delivery platform. These vendors may use your information only to perform services for us, are contractually required to protect it, and are prohibited from using it for their own purposes.
We may disclose information only where we are legally required to do so by law, subpoena, or court order.
6. Data Security
We use appropriate administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Analytics
As this Privacy Policy explains, our website uses cookies and similar technologies to improve website functionality, analyze traffic, and enhance the customer experience. You may disable cookies through your browser settings.
8. Your Rights
Under this Privacy Policy, you may contact us at any time to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information, where permitted by law
- Opt out of SMS text messages
- Opt out of marketing emails
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected such information, we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on this page with a revised Effective Date.
11. Contact Us
Questions about this Privacy Policy? Contact us:
Jacksonville Boat Charters
A registered fictitious name of Fourth Party Affiliates LLC
Registered Business Address
13080 Silver Oak Dr Jacksonville, FL 32223, United States
Departure Location
14603 Beach Blvd Jacksonville, FL 32224, United States
Phone
Website
